Office: (877) 932-8203
Parts & Service: (800) 932-8203

Warranty

Every day we work to make Phoenix mixers better. Sure, we take pride in what we’ve accomplished in designing and building high quality, high performance front discharge concrete mixers. Even so, we strive for improvement in every detail.

Why work so hard to improve when you have faith in your product already? One reason: you expect and need it for your business today and the future.

Warranty Procedures

Warranty / Parts 1-800-932-8203

Before calling or e-mailing a warranty claim please have the following information

  • Truck serial number Last six digits of VIN number
  • Current mileage
  • Current hours of usage
  • Description of failure

All repairs must have prior approval. Any outside repairs or repairs done by repair shops must have prior approval or claims will be denied.
Labor rates above $30.00 per hour must have prior approval.

New Front Discharge Mixers

  • All new mixers carry a bumper to bumper warranty for one year (excluding regular maintenance items belts, hoses, wipers, ect…)
  • Major components such as Engines, Transmissions, Transfer Case, Drive and Steer axles carry a O.E.M. warranty
  • Truck owner will need to file warranty claims with the O.E.M. Your Phoenix warranty representative will help you step by step with this process
  • All parts manufactured by Phoenix will carry a bumper to bumper warranty for one year (excluding regular maintenance items belts, hoses, wipers, ect…)
  • All part purchased by Phoenix will carry a bumper to bumper warranty for one year (Most major components carry a O.E.M. warranty that may exceed one year)

Front Discharge Gliders Truck

  • All Glider trucks carry a bumper to bumper warranty for one year (excluding regular maintenance items belts, hoses, wipers, ect…)
  • All parts manufactured by Phoenix will carry a bumper to bumper warranty for one year (excluding regular maintenance items belts, hoses, wipers, ect…)
  • All parts purchased by Phoenix will carry a bumper to bumper warranty for one year
  • Major components such as Engines, Transmissions, Transfer Case, Drive and Steer axles. Warranties will depend on the glider package purchased. Ask your Phoenix sales representative for details.
  • Donor parts are not covered by a warranty, but Phoenix can certify donor parts and issue a one year warranty. Ask your Phoenix sales  representative for details.

 Send warranty claims to: warra...@phoenixmixers.com